Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant reported his neighbour to the police.

We have reviewed the handling of three complaints, namely that:

1. On 7 January 2022 the applicant was unable to contact Police Scotland on the ‘101’ service after trying 3 times and, instead, he had to use the online reporting tool;
2. When the applicant’s partner contacted Police Scotland, a diary appointment was deemed suitable despite them both being in a state of fear and alarm; and,
3. In relation to events on 7 January 2022, when the applicant and his partner were in a state of fear and alarm after being advised by another neighbour of a male peering into their garden, the applicant was not afforded the opportunity to provide police with a statement and CCTV evidence. 

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.  

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

No further action is required in this connection.

Police Bodies : Police Scotland