Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant contacted Police Scotland to request an incident number in order to progress his application to the Scottish Welfare Fund for a crisis grant. 

We have reviewed the handling of three complaints, namely that: 

1. The applicant is dissatisfied with the action taken by Police Scotland following his contact with 101 to request an incident number;
2. Officers did not attend an appointment within the specified timeframe; and
3. An officer phoned the applicant on 24 June 2024 about his complaints after he made it “abundantly clear that telephone contact was both unwanted and unwelcome.” 

Police Scotland's Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard. 

Police Bodies: Police Scotland