Complaint Handling Reviews

The Complaint

The complaints in this case arose after the applicant reported to the police that her father’s former partner had unlawfully withdrawn funds from his bank account shortly after her father’s death.

We have reviewed the handling of two complaints, namely that:

1. Police Scotland are not investigating the applicant’s criminal allegation, saying that it is a civil matter, and
2. An officer who hung up on the applicant was rude and dismissive when he said that the matter was civil and not criminal.

Police Scotland's Decision

Police Scotland did not uphold either of the applicant’s complaints. 

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard. 

No further action is required by Police Scotland. 

Police Bodies: Police Scotland