The Review Team has published two Complaint Handling Review (CHR) reports this week, with the majority of complaints handled to a reasonable standard by police.

Our role is to review the way in which policing bodies handle complaints made about them. It is not to investigate the circumstances which led to the complaint or uphold allegations made. When carrying out a Complaint Handling Review (CHR) we consider a number of factors, including whether police carried out sufficient enquiries; their response was supported by the material information available and whether the police response was adequately reasoned.

In PIRC/00025/19 the complaints arose following a road traffic collision involving the applicant, his daughter and another driver.

We found that Police Scotland handled all four complaints appropriately.

In PIRC/00598/18 the complaints arose from the applicant's arrest and subsequent time in custody.

Of the five complaints, we concluded that three were handled to a reasonable standard.

We have made three recommendations to address the shortcomings in the handling of the other complaints, and we have identified a learning point for police.

Our recommendations and learning point should be implemented within two months of the date of this report.

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