In PIRC/00134/19, the complaints in this case arose after the applicant requested assistance from the police in relation to an ongoing neighbour dispute. We found that Police Scotland handled both complaints to a reasonable standard. A learning point was identified in relation to an officer using their mobile phone to contact the applicant and although this was done with the best of intentions, it was against Police Scotland procedures.
In PIRC/00425/19, the eight complaints arose from the applicant being given an antisocial behaviour warning notice by police officers in relation to his driving.
We have found that Police Scotland handled all, except complaints 6 and 8, to a reasonable standard. However, we have not recommended any further action for these complaints.
In PIRC/00441, the three complaints in this case arose after the applicant reported a hate crime to Police Scotland. We found that Police Scotland handled none of the applicant’s complaints to a reasonable standard. We have made three recommendations and highlighted a learning point to address the shortcomings identified with Police Scotland’s handling of the complaints.
In PIRC/00468/19, the complaints arose after the applicant was informed by the Criminal Injuries Compensation Authority (CICA) Tribunals that her review had been unsuccessful. We found that Police Scotland handled both the applicant’s complaints to a reasonable standard and no further action is required.
In PIRC/00540/19 & PIRC/00192/20, a total of six complaints were made after the applicant’s daughter was arrested and held in custody overnight. We found that Police Scotland handled three of the applicant’s complaints to a reasonable standard (3, 4 & 5) but not so the other three (1, 2 & 6). We have made a recommendation and identified a learning point to address the shortcomings identified.
All recommendations and learning points should be implemented by Police Scotland within two months.