Five Complaint Handling Reviews (CHRs) have been published by the Review team this week, which addressed a total of 17 complaints about Police Scotland.

In PIRC/00504/19, the seven complaints in this case arose after the applicant threatened to jump off a bridge and was arrested and held in custody over a weekend.

We have found that Police Scotland handled complaints 5 and 7 to a reasonable standard but not complaints 1, 2, 3, 4 and 6.

We have given two reconsideration directions for complaints 2 and 6, meaning Police Scotland must look again at these complaints. This must be done by someone who has had no previous involvement in dealing with them.

Five recommendations have also been made to address the shortcomings in Police Scotland’s handling of the other complaints.

In PIRC/00305/20, two complaints were made following the arrest of the applicant’s son.

We have found that Police Scotland handled complaint 1 to a reasonable standard, but not complaint 2.

Consequently, we have given a recommendation to address the shortcoming in Police Scotland’s handling of complaint 2, namely to revisit the complaint in light of the police protocol on ‘appropriate adults’ and thereafter send a further response to the applicant. We have also identified a learning point for the police in respect of the content of that protocol.

In PIRC/00069/20, the four complaints in this case arose following the applicant being arrested on suspicion of assault and taken to the police station.

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard. However, we have identified a learning point in the report in relation to the recording of complaints.

In PIRC/00068/19, the complaint in this case arose after the applicant attended a protest. The applicant made a complaint about Police Scotland that an officer was filming members of the public with a hand held video recorder.

We have found that Police Scotland handled the applicant’s complaint to a reasonable standard and no further action is required.

In PIRC/00029/20,  the three complaints in this case arose following the applicant’s report of domestic abuse.

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard and no further action is required.

All our actions should be implemented by Police Scotland within two months.

Read the full Executive Summaries HERE.

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