Publications

23 June 2021 | Our Business

FOISA Response No.650 - police handling of complaints

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“With current information technology, a complaint should be entered into a database with default deadlines for specific actions to be taken. What automated processes do Police Scotland have in place? And why did they fail in this instance? If no protocols were in place, why weren't they?”

The Police Investigations and Review Commissioner (PIRC) has considered this to be a request under the Freedom of Information Scotland Act (FOISA). Requests made under FOISA are for information held by a public body, and all relevant recorded information must be considered for release.

Under Section 17 of FOISA, I can confirm we hold some information which would meet the scope of your request. Please find below an extract of the Police Standard Operating Procedure (SOP), which addresses your queries.

6.3.3   All complaint must be submitted to PSD on a Complaints Capture Form within 24 hrs of receipt, whereupon the complaint will be recorded, assessed and allocated. Once completed the Complaints Capture Form is automatically sent to the appropriate PSD Office by e-mail. (Staff in receipt of a complaint from a member of the public should not use the ‘Police Complaints Form’ on the Police Scotland Website which is for the public to use. The Complaints Capture Form on the front page of the Intranet must be used). Where the complaint is received in writing or by e-mail the correspondence must be sent to PSD the same day it is received.

6.3.4   Once PSD receive a complaint about the police, contact will be made with the complainer by telephone, wherever possible within three working days, and in the case of minor, non-serious complaints, and effort to resolve the complaint by telephone will be made. This is known as (Early Resolution.) When Early Resolution has not been achieved the complaint will be allocated for local investigation. Where the complaint appears to relate to a period of time in police custody the PSD Complaints Assessment and Resolution Unit will arrange for any available Custody CCTV to be retained for the enquiry officer.

6.3.5   Recording arrangement will require to be maintained by Divisions and Departments to support the management and monitoring of complaints which are allocated for investigation.

If however you still have questions in relation to police procedures, you may find that Police Scotland can assist you. In order to make an information to them, the contact details for the FOISA unit are given below:

Freedom of information requests must include your full name and can be submitted to foi@scotland.pnn.police.uk or to:

FOI -Information Management Police Scotland Clyde Gateway 2 French Street Glasgow G40 4EH

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.668 - information about IT and website services

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“1. Contact Centre/Call Centre Contracts (Contracts and Costs associating to all/any systems used to manage Inbound Contact to ELC from Citizens. (i.e Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.)

2. Inbound Network Services Contracts (by "Inbound Network Services", I am referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by citizens to make contact with ELC.)

3. Website Traffic Spend/Analysis (even if hosted by an Agency)

a) Number of Visits per month (Average)

b) Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)?

c) Does your organisation’s website(s) have an on-site search bar?

- What Content Management System is your site-search connected to (if so)?

- What is the Search Bar Utilisation? (If known, % of Website visitors) 

- Who is the Supplier/Owner of the on-site search on your website?

Please send me the following information for each:

1. Incumbent Supplier: For each of the contract(s) can you please provide me with the supplier of the Contract?
2. Annual Average Spend: the annual average (over 3 years) spend for each supplier?
3. Who is the senior officer (outside of procurement) responsible for these contract areas (including website)?”

The PIRC has considered that this may be a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”).

An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant. We are therefore obliged to provide you with a full response within the 20 working day timescale which is 6 April.

I can confirm we hold some information which would meet the scope of your request. I will now address your questions in turn.

1. Contact Centre/Call Centre Contracts (Contracts and Costs associating to all/any systems used to manage Inbound Contact to PIRC from Citizens. (i.e Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.)

The PIRC is a Non Departmental Public Body (NDPB) and we obtain our IT systems from the Scottish Government ITECS. The contract provides an overall service and therefore we are unable to separate out the costs for email from other related costs.

We do not operate a call centre, and the public can contact us using our main landline telephone number, or individual mobile telephones assigned to key staff. The overall costs of our telephone service is listed on our annual accounts published on our web site. As you can see from page 42 of the most recent published accounts, we spent £20,000 on telephones for the year 2019-20. This cost includes mobile phones which are assigned only to key staff who require them to fulfil their role.

Our contracts are with Arrow Business and Vodaphone. The Senior Officer within the PIRC for all contracts is Alan Buchanan, our Accountable Officer and Director of Operations.

2. Inbound Network Services Contracts (by "Inbound Network Services", I am referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by citizens to make contact with PIRC.)

As mentioned previously, the PIRC is a NDPB, and is part of the Scottish Government network who provides our IT services. This includes access to emails, internet and all related applications and hardware. We therefore cannot extract information from the overall contract costs specific to inbound networks.

3. Website Traffic Spend/Analysis (even if hosted by an Agency)

We are an NDPB and do not have a web site allowing people to spend money.

a) Number of Visits per month (Average)

1,950

b) Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)?

D8

c) Does your organisation’s website(s) have an on-site search bar?

Yes, the site (pirc.scot) has a search option at the top right.

What Content Management System is your site-search connected to (if so)?

We use a Content Management System (CMS) called Umbraco.

What is the Search Bar Utilisation? (If known, % of Website visitors) 

We do not measure this information.

Who is the Supplier/Owner of the on-site search on your website?

Please see answer to 3b

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.663 - records retention periods

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“Please could you advise me of what your data retention periods are?”

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant, and therefore, the deadline for response is 19 March.

Under Section 17 of FOISA I can confirm we hold this information.

We publish our Records Management Policy on the PIRC web site, which outlines the retention periods for all types of records we hold an appendix. The retention periods vary depending upon the nature of the information and why we are processing or storing it.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.655 - number and cost of communication staff

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“1. Can you please set out how many FTE frontline communications staff/press officers there have been for each of the ten years to 2019/20. If an average number cannot be sourced, pick March as a snapshot.

1b. How many FTE frontline communications staff/press officers were there in January (snapshot) 2021.

1c. What was the annual cost of employing those frontline staff in all those years 2009/10 - 2019/20.

2. How many FTE frontline communications staff/press officers have been employed that have been outsourced, In other words, not in-house but external PR/communications supplied by a private company in all those years 2009/10 - 2019/20

2b. How much was spent in those outsourced frontline PR/communications/press office functions, in other words, not in-house but external PR/communications supplied by a private company (as per Q4).”

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant. Therefore, the deadline for response is 22 February.

 I can confirm we hold this information. I will now address your queries individually.

1. Can you please set out how many FTE frontline communications staff/press officers there have been for each of the ten years to 2019/20. If an average number cannot be sourced, pick March as a snapshot.

1b. How many FTE frontline communications staff/press officers were there in January (snapshot) 2021.

FTE = 2

1c. What was the annual cost of employing those frontline staff in all those years 2009/10 - 2019/20.

We no longer hold any information for the period 2009 to 2012/13 as these have been destroyed in conjunction with our records retention policy.

2. How many FTE frontline communications staff/press officers have been employed that have been outsourced, In other words, not in-house but external PR/communications supplied by a private company in all those years 2009/10 - 2019/20

We employed one FTE Communications Officer from an employment agency for 18 months between 2014-2015.

2b. How much was spent in those outsourced frontline PR/communications/press office functions, in other words, not in-house but external PR/communications supplied by a private company (as per Q4).”

The one FTE Communications Officer we engaged from the agency for the 18 months between 2014-2016 was at a cost of £38,361 in 2015/15, and £9,696 in 2015/16.

This response may be published on the PIRC website within 10 working days.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.643 - information about our complaints process

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

"information relating to our complaints process".

Under Section 17 of FOISA, I can confirm we hold this information. Please find enclosed a copy of our complaints guide.

I wish to apologise for the delay in our response to your query. This request was only brought to my attention yesterday.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.642 - cost of investigation

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“1. Please provide costs for the investigation into the so called Police Scotland "boys club" at Forres Police Station? 2. Provide a breakdown of costs associated with the investigation?”

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant. Therefore, the deadline for response is 9 December.

The costs directly relating to this investigation have been £247,201.50, which included the travel time on multiple journeys between the PIRC offices in Hamilton and the enquiry location in Moray.  

These costs are broken down as follows:

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.640 - cost of investigation

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“1) How much did the investigation into Garet Balir (sic) cost PIRC?

2) How many staff hours were spent on the investigation?” 

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant. Therefore, the deadline for response is 3 December.

The costs directly relating to this investigation have been £14,824.04.

The number of staffing hours directly attributable to this investigation was 451 hours and 25 minutes, which included the travel time on multiple journeys between the PIRC offices in Hamilton and the enquiry location in Edinburgh.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.637 - treatment of victims and witnesses

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“Would you be so kind to send me the following information/document: - Grounds, procedure and any other publicly available information about non-procedural protection programs or systems of victims and witnesses during your investigation.”

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant, and therefore, the deadline for response is 25 November 2020.

Under Section 17 of FOISA I can confirm we hold this information. I have attached information regarding our Family Liaison Officers in the hope that this is the information you were seeking.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.632 - our remit for investigating criminal allegations about the police

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“I would be grateful if you can state unequivocally what the remit of the PIRC is 

in terms of involvement in and the investigation of any criminal allegation or 

allegations made against a serving police officer or officers”

The PIRC has considered that this may be a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”).

An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant. We are therefore obliged to provide you with a full response within the 20 working day timescale which is 5 November 2020.

The general functions of the PIRC in respect of criminal investigations are, where directed to do so by the appropriate prosecutor, to investigate any circumstances in which there is an indication that a person serving with the police may have committed an offence.

In respect of the query regarding “allegations made against a serving police officer or officers”, allegations may fall into two categories:

1. Allegations of misconduct
2. Complaints about the police

Misconduct allegations made against Federated or Superintendent ranks are a matter for the police themselves. PIRC may undertake a misconduct investigation in respect of senior officers, ACC and above, where the matter is referred to the PIRC by the Scottish Police Authority and, following assessment, it appears the matter constitutes an allegation of gross misconduct or misconduct.

Complaints about the police means a statement expressing dissatisfaction about an act or omission by the police service or a person serving with the police. In the first instance the complaint must be made to the police. If the person making the complaint is not satisfied with how the police have dealt with their complaint, the person may request the PIRC to undertake a complaint handling review (CHR). The PIRC will examine how the police handled the complaint and provide findings in respect of the matter. The PIRC may direct the police to reconsider the matter.  

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer

18 June 2021 | Our Business

FOISA Response No.629 - number of ex-police employed at the PIRC

Where relevant, we publish our responses to Freedom of Information requests under the Freedom of Information (Scotland) Act 2002 (FOISA). 

This response addressed the following query:

“how many ex police work in PIRCs ??”

The PIRC has considered that this may be a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”).

The PIRC has considered this as a request under the Freedom of Information (Scotland) Act 2002 (“FOISA”). An application for information held by public authorities under section 1 of FOISA requires that a public authority release all information held, subject to any applicable exemptions. Public authorities have twenty working days following the date of receipt of the request to respond to an applicant, and therefore, the deadline for response is 22 October 2020.

I can confirm we hold this information.

From our current staffing level of 75 employees, excluding the Commissioner, we currently employ 29 former police officers. We publish information of this nature on our website which can be found from this link.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under the Act to request a review of this decision. If you wish to exercise this right, you must do so within forty working days following the date of receipt of this decision. Your request for a review must be in writing and you must specify your name and address for correspondence. You must also identify the decision that you wish to be reviewed. Should you wish to request a review, please address your request to:

Police Investigations & Review Commissioner

2nd Floor, Hamilton House

Caird Park

Hamilton ML3 0QA

Your review will be undertaken by an individual not involved in the original decision making process.

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of a review, you have a right under the Act to appeal to the Scottish Information Commissioner. If you wish to do so, you must appeal to the Commissioner within six months following the date of receipt of the review notice. The Commissioner’s contact details are as follows:

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

Email: enquiries@itspublicknowledge.info

Tel: 01334 464610

Yours sincerely

Janice Carter

Information Officer