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21 March 2019 | For Police
Learning Point Issue 14 - March 2019
This edition is the first in a brand new format. The biannual publication now incorporates the learning and outcomes from the work of our Investigation Team as well as our Review Team.
Drawing on examples from our investigations, we look at how police enquiries may have produced different – potentially lifesaving – results had officers spoken directly to those who reported incidents.
Issue 14 also explores problems relating to the seizure and analysis of CCTV footage in police complaints handling and looks at the value of CCTV in responding to complaints.
This edition of Learning Point focuses on the recurring issues we have identified in how Police Scotland responds to complaints. It also examines common issues which police complaint handlers face when reaching determinations and composing response letters.