01 February 2021 | Complaint Reviews
Report - Police Scotland PIRC/00027/20
Our role is to review the way in which policing bodies handle complaints made about them. It is not to investigate the circumstances which led to the complaint or uphold allegations made. When carrying out a Complaint Handling Review (CHR) we consider a number of factors, including whether police carried out sufficient enquiries; their response was supported by the material information available and whether the police response was adequately reasoned.
See an ‘Executive Summary’ of the relevant CHR below. To comply with UK Government accessibility regulations we no longer publish documents in PDF form, so it’s currently not feasible for us to publish a full copy of the report.
The complaints in this case arose following the applicant’s interactions with Police Scotland in respect of domestic abuse allegations. We have reviewed the handling of three complaints, namely that:
- the applicant was discriminated against by two officers due to his gender;
- the applicant was discriminated against by two officers due to a perceived mental health condition; and
- despite the applicant providing two officers with documentary evidence and wishing to record a counter-allegation for domestic abuse, this was not recorded.
Police Scotland’s Decision
Police Scotland did not uphold any of the applicant’s complaints.
We have found that Police Scotland handled complaint 2 to a reasonable standard but not so complaints 1 and 3.
We made three recommendations to address the shortcomings in Police Scotland’s handling of the complaints, which have since been implemented.
In relation to complaint 1, Police Scotland conducted further enquiries by obtaining an account from one of the constables, which addressed the complaint. Police Scotland then assessed the available information and came to a determination that the officers did not discriminate against the applicant based on his gender. The complaint remained not upheld
In relation to complaint 2, Police Scotland, as recommended, apologised to the applicant for the wording that had been used on the vulnerable person’s database in relation to his mental health.
Lastly, in regards to complaint 3, Police Scotland reassessed the available information, taking our observations into consideration. They determined that the applicant’s counter allegation was not disclosed to the Procurator Fiscal as per procedure. The complaint was upheld and Police Scotland apologised to the applicant.
Police Bodies : Police Scotland