10 June 2019 | Complaint Reviews
Report - Police Scotland PIRC/00350/18
The Police Investigations & Review Commissioner (PIRC) reviews the way in which policing bodies handle complaints made about them. Our role is not to investigate the circumstances which led to the complaint but to review how the complaint itself was handled.
The complaints in this case arose from Police Scotland’s response to a noise report made by the applicant, and the subsequent attendance of officers at the applicant’s address. We have reviewed the handling of three complaints, namely:
- that the police did not respond to the initial phone call made by the applicant;
- that one of the officers who attended was uncivil towards the applicant; and
- that the officers had greater concern for charging the applicant than checking on the welfare of his family or his neighbour.
Police Scotland’s Decision
Police Scotland upheld two of the applicant’s complaints and did not record the third.
We have found that Police Scotland handled two of the applicant’s complaints to a reasonable standard and one not so.
We have made a recommendation in respect of the third complaint, namely that matters be assessed and a further response sent to the applicant by Police Scotland.
Police Bodies : Police ScotlandDownload