18 February 2019 | Complaint Reviews
Report - Police Scotland PIRC/00016/18
The Police Investigations & Review Commissioner (PIRC) reviews the way in which policing bodies handle complaints made about them. Our role is not to investigate the circumstances which led to the complaint but to review how the complaint itself was handled.
The complaints in this case arose after officers attended at the applicant’s address to return property to her. We have reviewed three complaints, namely that:
- on 21 December 2017, an officer was uncivil towards the applicant when visiting her home;
- on 21 December 2017, officers failed to inform the applicant whether she was a suspect or under arrest; and
- on 11 January 2018, an officer provided the applicant with incorrect information when she advised him that she would be making a complaint.
Police Scotland’s Decision
Police Scotland did not uphold any of the applicant’s complaints.
We have found that Police Scotland handled complaints 1 and 3 to a reasonable standard; but not complaint 2.
Consequently, we have made a recommendation to address the shortcomings that we have identified in Police Scotland’s handling of complaint 2. In summary, we recommend that further enquiry be carried out in relation to this complaint, taking account of the observations we have made within this report. A further response should then be sent to the applicant.
We expect our recommendation to be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police ScotlandDownload