05 November 2018 | Complaint Reviews
Report - Police Scotland PIRC/00653/17
The Police Investigations & Review Commissioner (PIRC) reviews the way in which policing bodies handle complaints made about them. Our role is not to investigate the circumstances which led to the complaint but to review how the complaint itself was handled.
The complaints in this case arose after Police Scotland provided advice to a [named local council] that the applicant considered to be incorrect and misleading. We have reviewed three complaints, namely that:
- Police Scotland advised [named local council] that it would be a criminal offence to remove from site an obstruction in the road. The applicant believed this advice was misleading and entirely incorrect;
- officers failed to carry out an enquiry into the complaint made to them in December 2017 and thereafter conflated the complaint with the FOI request, advising the applicant that the response to the FOI request would provide a resolution to his complaint; and
- the applicant believes the matter has taken far too long and has been ignored by Police Scotland who failed to contact him and keep him updated about the complaint.
Police Scotland’s Decision
Police Scotland upheld complaints 2 and 3; but did not uphold complaint 1.
We have found that Police Scotland handled complaint 3 to a reasonable standard; but not complaints 1 and 2.
Consequently, we have made one recommendation to address the shortcomings that we have identified in Police Scotland’s handling of complaint 1. In summary, we recommend that Police Scotland re-assesses complaint 1, taking into account the observations that we have made within this report. A further response should then be issued to the applicant.
No further action is required of Police Scotland in relation to complaint 2.
We expect our recommendation to be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland