16 September 2019 | Complaint Reviews
Report - Police Scotland PIRC/00507/18
The Police Investigations & Review Commissioner (PIRC) reviews the way in which policing bodies handle complaints made about them. Our role is not to investigate the circumstances which led to the complaint but to review how the complaint itself was handled.
The complaints in this case arose after the applicant left his car at the roadside when it broke down. We have reviewed five complaints, namely that:
1. Police Scotland seized the applicant’s vehicle for no reason;
2. When the applicant called 101 to speak to officers, his call was transferred to 911 Recovery, who could not help him;
3. Officers did not explain the roads policing procedures concerning identifying the driver;
4. The applicant did not understand the procedures and wanted an interpreter; and
5. Officers interrupted him and were rude.
Police Scotland’s Decision
Police Scotland upheld complaint 3 but did not uphold the remaining complaints.
We have found that Police Scotland handled complaints 1 and 3 to a reasonable standard; but not complaints 2, 4 and 5.
Consequently, we have made three recommendations and identified a learning point to address the shortcomings in Police Scotland’s handling of complaints 4 and 5.
We expect our recommendations to be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police ScotlandDownload