Two Complaint Handling Review (CHR) reports have been published by the Review Team this week, finding the majority of complaints handled to a reasonable standard by Police Scotland. 

Our role is to review the way in which policing bodies handle complaints made about them. It is not to investigate the circumstances which led to the complaint or uphold allegations made. When carrying out a Complaint Handling Review (CHR) we consider a number of factors, including whether police carried out sufficient enquiries; their response was supported by the material information available and whether the police response was adequately reasoned.

In PIRC/00613/18 the complaints arose  following a report that the applicant appeared to be driving under the influence of alcohol.

The review examined three complaints in relation to how the applicant was charged and arrested, and found that Police Scotland handled all three to a reasonable standard.

In PIRC/00081/19 the complaints arose from the police investigation into a suspected stolen vehicle in the applicant’s possession.

In reviewing two complaints, the Review Team found that one had been handled to a reasonable standard, but issued a recommendation to Police Scotland in relation to the second complaint. 

The recommendation should be implemented within two months.

Find all of our published complaint handling reviews here

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