Three Complaint Handling Reviews (CHRs) have been published by the Review team this week, which addressed a number of complaints made against Police Scotland.

In PIRC/00533/19, the 28 complaints in this case arose after the applicant’s son was arrested and detained in police custody.

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard. However, we have made recommendations in respect of administrative shortcomings relative to complaint 3, 9, 10, 11, 13, 14, 23 and 24.

In PIRC/00309/20, the complaints in this case arose after the applicant reported problems she was having with her neighbours to the police. We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard.

However, we have identified a Learning Point for Police Scotland to address an administrative shortcoming identified within the complaint response letter.

In PIRC/00014/20, the complaint in this case arose after the applicant reported what she believed to be a crime to the police.

We have found that Police Scotland handled the applicant’s complaint to a reasonable standard and no further action is required by Police Scotland.

All our actions should be implemented by Police Scotland within two months.

Read the full Executive Summaries HERE.

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