A Complaint Handling Review (CHR) published by the PIRC Review Team this week found one of two complaints not handled to a reasonable standard by Police Scotland.
In PIRC/00385/20, two complaints arose as a result of an ongoing neighbour dispute. In their CHR, the Review Team found that one complaint had been handled to a reasonable standard, but identified one learning point and made one recommendation to Police Scotland to address the shortcomings in the handling of the other complaint.
The recommendation and learning point should be implemented by Police Scotland within two months.
