The Review Team has published one Complaint Handling Review (CHR) report this week.

A total of six complaints were made, of which we concluded that four were handled to a reasonable standard by Police Scotland.

Our role is to review the way in which policing bodies handle complaints made about them. It is not to investigate the circumstances which led to the complaint or uphold allegations made. When carrying out a Complaint Handling Review (CHR) we consider a number of factors, including whether police carried out sufficient enquiries; their response was supported by the material information available and whether the police response was adequately reasoned.

In PIRC/00127/19, the complaints arose when officers attended at the applicant's home address following a report that she behaved in a threatening and abusive manner towards her sister. We found that four of the complaints were reasonably handled by police. We have issued a reconsideration direction for Police Scotland to re-examine one of the other complaints. This should be done by officers not involved in the handling of the original complaint.

We expect all actions issued to Police Scotland to be completed within two months from the date a report is issued.

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