In PIRC/00180/20, the complaints in this case arose after the applicant, in the course of his business, was instructed by a police officer to return a vehicle to a customer, despite the customer having an unpaid bill.
We found that Police Scotland handled both of the applicant’s complaints to a reasonable standard. However, we identified a learning point relative to the administration of this complaint.
In PIRC/00026/20, the complaints in this case related to the applicant’s interaction with the police. Both were handled to a reasonable standard by police.
In PIRC/00550/19, two complaints were made after the applicant reported a crime to police. Both were handled to a reasonable standard by police.
In PIRC/00632/18, the four complaints in this case arose after the applicant reported incidents to the police in relation to a family known to her. We have found that Police Scotland did not handle any of the applicant’s complaints to a reasonable standard.
Three recommendations have been made to address the shortcomings in Police Scotland’s handling of complaints 1, 2 and 3.
Any recommendations made by PIRC should be completed by Police Scotland within two months.