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News

  • 09 April 2021

    Seven CHRs published by the Review Team this week

    Seven summarised reports have been published by the Review Team this week, addressing a total of 27 complaints about Police Scotland. In three of the Complaint Handling Reviews (CHRs), we concluded the complaints were reasonably handled by police. A series of recomme...

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  • 09 April 2021

    Seven CHRs published by the Review Team this week

    Seven summarised reports have been published by the Review Team this week, addressing a total of 27 complaints about Police Scotland.

    Read more
    • Reviews
    • Complaint Handling Review
    • Recommendations
    • learning points
  • 24 March 2021

    Robust guidance issued to police on complaint handling

    Comprehensive new statutory guidance for handling complaints about the police in Scotland has been drawn up by the PIRC, bringing greater transparency, accountability and an increased focus on improvement.

    The statutory guidance reflects a concerted effort by the PIRC and policing bodies to develop a more positive attitude to complaints. The aim is to promote and support a culture of continuous improvement through learning and development, resulting in more consistency in the handling of complaints by policing bodies in Scotland.

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  • 03 March 2021

    Ten Complaint Handling Reviews published by the Review team this week

    Ten Complaint Handling Reviews (CHRs) have been published by the Review team this week, addressing a total of 43 complaints about Police Scotland.

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    • Complaint Handling Review
    • Recommendations
    • Reconsideration Directions
  • 30 October 2020

    Three CHRs published by the Review Team

    Three CHRs have been published by the Review Team this week, which examined a total of seven complaints made against Police Scotland.

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    • Complaint Handling Review
    • CHRs
  • 05 October 2020

    Review Team publishes five CHR reports this week

    Five CHRs have been published by the Review Team this week, which examined a total of 21 complaints made against Police Scotland.

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    • Complaint Handling Review
    • CHRs
    • Report
  • 04 December 2019

    Report concludes police right not to uphold complaint about officers who forced entry to flat

    A Review report supports Police Scotland’s decision not to uphold a complaint made about officers who forced entry to a flat over concerns for the wellbeing of a man thought to be vulnerable.

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    • Complaint Handling Review
  • 04 November 2019

    Review Team finds 81% of complaints handled to a reasonable standard

    In 11 Complaint Handling Reviews (CHRs) published by the Police Investigations & Review Commissioner (PIRC) today, Monday 4 November 2019, the Review Team found that 29 of 36 individual complaints were handled to a reasonable standard by Police Scotland. 

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    • CHR
    • Reviews
    • Complaint Handling Review
  • 07 October 2019

    Five of eight complaints not handled to a reasonable standard in today's Complaint Handling Reviews

    In two complaint handling reviews (CHRs) published today, Monday 7 October 2019, the PIRC found that of eight individual complaints reviewed, three were handled to a reasonable standard by Police Scotland. 

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    • CHR
    • Complaint Handling Review
    • Recommendations
    • Learning Point
  • 16 September 2019

    Review Team issues 9 actions to Police Scotland in CHRs published today

    In three Complaint Handling Reviews (CHRS) published today, the Review Team found that of the 10 complaints, half were handled to a reasonable standard by Police Scotland.

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    • CHR
    • Reviews
    • Complaint Handling Review
  • 02 September 2019

    Review Team issues six actions to Police Scotland in six complaint handling reviews published today

    In six complaint handling reviews (CHRs) published today, Monday 2 September 2019, the PIRC found that of 16 individual complaints reviewed, 10 were handled to a reasonable standard by Police Scotland. 

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    • CHR
    • Reviews
    • Complaint Handling Review
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