News

The PIRC Review Team has published 12 Complaint Handling Review (CHR) reports this week, which found that a majority of complaints dealt with by police were reasonably handled.

In seven of the cases Police Scotland provided an appropriate response to the complainers, while in the other five a number of complaints were not reasonably handled.

• Complaint Handling Review
• Reviews

Two Complaint Handling Review (CHR) reports have been published by the Review Team this week, finding the majority of complaints handled to a reasonable standard by Police Scotland. 

• Complaint Handling Review
• CHR

The Review Team has published reports on Police Scotland’s handling of complaints made about them in relation to their response to four separate neighbour disputes.

• Complaint Handling Review
• Recommendations

The PIRC Review team has published four Complaint Handling Review (CHR) reports this week, with the majority of complaints found to have been handled to a reasonable standard.

A total of 11 complaints were reviewed across four different cases.

• CHR

The Review team has published nine Compliant Handling Review (CHR) reports this week. In five of the reports containing a total of 9 complaints made, we concluded that they were all handled to a reasonable standard by Police Scotland. The majority of complaints made in three other reports were also reasonably handled.

• CHR

A Review report supports Police Scotland’s decision not to uphold a complaint made about officers who forced entry to a flat over concerns for the wellbeing of a man thought to be vulnerable.

• Complaint Handling Review

The vast majority of Taser use by police in Scotland in the last year has been found to be necessary, proportionate and justified.

The findings are highlighted in the Police Investigations & Review Commissioner (PIRC) 2018-19 annual report.

• Annual Report

One Complaint Gandling Review was published today, with both complaints not handled to a reasonable standard.

• CHR
• Reviews
• Complaint Handling Review

In 11 Complaint Handling Reviews (CHRs) published by the Police Investigations & Review Commissioner (PIRC) today, Monday 4 November 2019, the Review Team found that 29 of 36 individual complaints were handled to a reasonable standard by Police Scotland. 

• CHR
• Reviews
• Complaint Handling Review

In two complaint handling reviews published today, Monday 14 October 2019, the PIRC found that out of eight individual complaints reviewed, five were handled to a reasonable standard by Police Scotland.

• CHR
• Complaint Handling Review
• Recommendations