For more information you can contact the PIRC press office:
Complaint Handling Reviews (CHRs):
The Police Investigations & Review Commissioner can investigate:
At the conclusion of an investigation, the Commissioner can recommend improvements in the way the police operate and deliver their services to the public in Scotland.
The Police Investigations & Review Commissioner (PIRC) can review:
Before the PIRC can consider a request for a Complaint Handling Review (CHR), you must first go through the police complaints process. Once that process has been completed and the police have informed you about the outcome of your complaint, if you are dissatisfied about the way your complaint has been handled you may apply to the PIRC for a CHR.
The PIRC must receive your application within three months of the date on which the police have sent you their decision on the outcome of their complaint.
The PIRC cannot review a complaint of a criminal nature or complaints made by individuals serving, or who formerly served, with the police about the terms and conditions of their service.
The CHR determines whether or not the complaint was handled to a reasonable standard by the police. The review may include examining whether the police undertook sufficient enquiries into the complaint or whether the response is supported by available information.
At the conclusion of a CHR, the Commissioner can recommend improvements in the way the police handle complaints made by the public.
The PIRC also ensures that the SPA and Police Scotland's Chief Constable maintain a suitable system for handling complaints.
Until 2014, the PIRC produced Police Complaints: Statistics for Scotland, which provided statistics on complaints received by Police Scotland and other police bodies operating here.
The statistics are now produced by Police Scotland's professional standards department. Please go to the following link to contact Police Scotland.
We publish a number of corporate documents: