In this section, as serving police officers or civilian members of police staff you can find information about what may happen if the PIRC needs to contact you, or if you are involved with a PIRC investigation or Complaint Handling Review (CHR). 

You'll also find information about best practice, such as our statutory guidance on handling complaints and Learning Point, our best practice bulletin. 

You can also download A guide for police and staff on the role of the PIRC, or read all PIRC information leaflets here

What you should know about the PIRC

If we need to talk to you in relation to a PIRC investigation or Complaint Handling Review (CHR), this section contains information on what this might mean for you.

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Learning Point

The Commissioner regularly issues a best practice bulletin for policing bodies called Learning Point.

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Best Practice

One of the ways in which the Commissioner seeks to raise standards is to issue guidance to police bodies on handling complaints.

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PIRC audits

We ensure that all police bodies in Scotland have efficient and effective procedures for complaint handling that are suitably independent.

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