We may consider that:
This means that we have concluded that the policing body has dealt with your complaint to a reasonable standard and in line with its complaint handling procedures. However, in some cases where we find the complaint has been handled reasonably we may still identify learning and issue either a recommendation or a learning point to the police.
This means that we have decided that the policing body has not dealt with your complaint to a reasonable standard. A recommendation, a reconsideration direction or a learning point (see below for more information on these) may be made to the policing body concerned to address any failing identified.
If during the Complaint Handling Review we identify failings, shortcomings or deficiencies in the way the policing body has handled your complaint, we may issue a recommendation. A recommendation may ask the policing body to carry out further enquiries into your complaint, provide you with a more detailed response or even re-assess the available evidence based on the findings of our report.
In some cases, we may issue a reconsideration direction. This means that we have concluded that your complaint must be looked at again in full. In these circumstances, we would direct that someone who has had no previous involvement with your complaint is appointed by the policing body to carry out the reconsideration. The reconsideration may be supervised by us depending on the seriousness of the case and any public interest considerations.
In all cases, we look for learning opportunities for the police so that their standard of complaint handling can be improved in the future. For example, we may point to aspects of the complaint handling that we believe could have been improved, without going so far as making a recommendation. We will also highlight any opportunities for organisational learning that we identify during the review, such as improving or reviewing police standard operating procedures or policies.