Applying for a Complaint Handling Review

To apply for a complaint handling review please complete one of the forms below.

We have two different format options, please choose one:  

Online form

You can complete the digital PDF application form on your desktop PC, laptop, mobile device or tablet.

If you experience any issues editing the form, please follow the relevant guidance below:

• Mobile/tablet users –If you are unable to edit the form, please visit your relevant app store, search for, then install the free Adobe Fill and Sign

• Desktop/laptop users – If you are unable to edit the form, please download and install the free Adobe Reader PDF application which will allow you to fill in and complete the form.

• Amazon Kindle Fire users - If you are unable to edit the form, please visit your relevant app store, search for, then install the free PDF Viewer

Online Application for a Complaint Handling Review form - you can complete this form online and email it as an attachment to enquiries@pirc.gov.scot

When we receive your application, we will acknowledge this within 5 working days.

or

Postal form

Postal Application for a Complaint Handling Review form - you can print this form and mail it to PIRC, Hamilton House, Hamilton Business Park, Caird Park, Hamilton ML3 0QA

We also ask everyone who applies for a complaint handling review to complete an Equality and Diversity Monitoring form. We use the information you give us to help identify trends in complaints about the police and to monitor and improve our services. Please note, completion of the Equality and Diversity Monitoring form is optional. If you wish to complete one of these forms please chose one of the two format options:

Online Equality and Diversity monitoring form

Postal Equality and Diversity monitoring form

Please note:

• You must fully complete your complaint handling review application form and a copy of the policing body’s final written response must be included with your submission. Incomplete forms will not be accepted.
• If you choose to download the form(s), you can fill it in and attach it to an email or you can print and post it to us.
• If neither of these options are suitable, please contact us and we will post or email an application pack to you.
• You may provide supplementary information with your completed application form.
• If you need the forms in a different format, please contact us at:
  • enquiries@pirc.gov.scot
  • 01698 542900
• We will reply to any general Complaint Handling Review enquiry within 2 to 4 working days.

 For further details of how we use your information please see our Privacy Notice.

If you would like to know more about our role or powers, please explore the complaint handling reviews section.

You can find our contact details at the bottom of this page.