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To apply for a Complaint Handling Review, you can fill in the form below or apply online.  

Download a Complaint Handling Review application form here.

We also ask everyone who applies for a complaint handling review to complete an Equality and Diversity Monitoring form. We use the information you give us to help identify trends in complaints about the police and to monitor and improve our services. Please note, completion of the Equality and Diversity Monitoring form is optional.

Download an Equality and Diversity Monitoring form here.

Please note:

You must fully complete your Complaint Handling Review application. Incomplete forms will not be accepted.

If you fill in the online Complaint Handling Review form, you can only work on one form at a time.

If you choose to download the form(s), you can fill it in and attach it to an email or you can print and post it to us.

If neither of these options are suitable, please contact us and we will post or email an application pack to you.

You may provide supplementary information with your completed application form.

 For further details of how we use your information please see our Privacy Notice.

If you would like to know more about our role or powers, please explore the complaint handling reviews section.

You can find our contact details at the bottom of this page. 

Have you made your complaint to the police organisation?
Please provide a value for Have you complained to the relevant police body?
Title
Please enter your first name
Please enter your last name
Your Details

Please provide a value for Daytime phone number
Please provide a value for Mobile number
Please enter your email address

Please enter your postcode
Please provide a value for Address Autofill
How would you prefer us to contact you?
Please provide a value for How would you like the PIRC to correspond with you, please select below.
Personal Representative Details
Please provide a value for Full name
Please provide a value for Phone Number
Please provide a value for Email Address
Please provide a value for Address
Please provide a value for I agree to you sharing information about my case with my representative named above
Your complaint case
Please provide a value for Which police body did you complain to?
Please provide a value for Police complaint reference number:
Please provide a value for Has the police body finished looking at your complaint?
Please provide a value for Did the police body agree a list of complaints with you?
Please provide a value for Is any other organisation dealing with your complaint?
Please provide a value for Is your complaint the subject of on-going court proceedings?
Please provide a value for Have you received your final letter of response from the police body involved in your complaint?

If your application will be received by the PIRC three months or more since the date of the police body’s final written response referring you to us, please provide an explanation for the delay in the box below. Unless the PIRC is satisfied that there are exceptional circumstances for the delay, we will not be able to consider your complaint. Please enclose any supporting evidence along with this application form.

Please provide a value for Question
Your complaint(s)

Important: if these instructions are not followed, your form may not be accepted

When listing your complaint(s), please remember that we cannot:

  • review a complaint that has not previously been made to the police
  • review a complaint where you received a response from the police more than three months ago (unless there are exceptional circumstances)
  • review a criminal allegation about a police officer or civilian member of staff
  • review complaints from individuals about the terms and conditions of their service with the police
  • order the payment of compensation or other financial penalty

In the boxes below, please describe the first complaint you would like us to review. For each additional complaint, please add a new box by clicking on the “Add another complaint” button below.

You must describe each complaint clearly and tell us why you are unhappy with the way each complaint was dealt with by the police.

Please provide a value for Please state your first complaint
Please provide a value for Please state why you are unhappy with how this complaint was handled by the police:
Please provide a value for Please state your second complaint
Please provide a value for Please state why you are unhappy with how this complaint was handled by the police:
Please provide a value for Please state your third complaint
Please provide a value for Please state why you are unhappy with how this complaint was handled by the police:
Please provide a value for Please describe what you hope or expect to achieve from the review of your complaint(s):
Your Experience

The Equality Act 2010 states that people must not be treated differently because of a protected characteristic.

Protected characteristics are:

  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race
  • religion or belief
  • sex, and
  • sexual orientation.

Please tell us if you feel you were treated differently
Authorisation

Before you submit this form:

Please make sure that you have detailed all the complaints that you would like the PIRC to review.

If you want to attach any relevant documents please do so below. If you want to send us any documents by post please send to : Police Investigations & Review Commissioner, Hamilton House, Hamilton Business Park, Caird Park, Hamilton, ML3 0QA

Please upload your first file here
Add another optional file here
Add another optional file here
Add another optional file here
Add another optional file here
Add another optional file here
Please provide a value for Please check tick box to allow the Pirc to deal with your complaint

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Surname

First name

Last name

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