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IMPORTANT - Please be aware that we have been experiencing technical issues with our website from 1 May 2022 onwards. This may have caused your online Complaint Handling Review (CHR) application submission to fail. We apologise for any inconvenience this has caused.

NEXT STEPS - Anyone who has submitted an online Complaint Handling Review application form in the month of May 2022 should:

NEW APPLICATIONS - Until further notice, all new Complaint Handling Review applications should be now completed by downloading the PDF, send your completed form to Enquiries@pirc.gov.scot or post to PIRC.

Please contact us directly if you require additional support on 01698 542900. We apologise for any inconvenience this has caused.

To apply for a Complaint Handling Review, you can fill in the form below:  

Download a Complaint Handling Review application form here.

We also ask everyone who applies for a complaint handling review to complete an Equality and Diversity Monitoring form. We use the information you give us to help identify trends in complaints about the police and to monitor and improve our services. Please note, completion of the Equality and Diversity Monitoring form is optional.

Download an Equality and Diversity Monitoring form here.

Please note:

You must fully complete your Complaint Handling Review application. Incomplete forms will not be accepted.

If you fill in the online Complaint Handling Review form, you can only work on one form at a time.

If you choose to download the form(s), you can fill it in and attach it to an email or you can print and post it to us.

If neither of these options are suitable, please contact us and we will post or email an application pack to you.

You may provide supplementary information with your completed application form.

 For further details of how we use your information please see our Privacy Notice.

If you would like to know more about our role or powers, please explore the complaint handling reviews section.

You can find our contact details at the bottom of this page.