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Please note that due to the ongoing Coronavirus (Covid-19) crisis our office is closed and we will be providing a reduced service. Arrangements for dealing with public enquiries have temporarily changed. Calls to our general telephone number are not being monitored full time, so please email to or post your enquiry. Only if urgent, leave a message and we will endeavour to get back to you. We thank you for your patience and understanding during these unprecedented times.

In order for the PIRC to be able to review your complaints, all sections of this form must be completed.  You can download the form here.

Please note that we are also currently dealing with a significant number of cases. Regrettably, staffing issues in recent years have resulted in an accumulation of applications awaiting initial assessment and allocation. The staffing issues have since been addressed and we are working hard to reduce this backlog. We apologise for the delay and wish to reassure you that your application remains pending.

Supplementary information may be submitted only in support of a fully completed application form. Only one application may be worked on at any one time. Incomplete application forms will not be accepted.

For further details of how we use your information please see our Privacy Notice.

If you would like further information about the role or powers of the PIRC before completing this form, please explore the complaint reviews section. If you need to contact the Review team please call 01698 542900 or email

Have you made your complaint to the police organisation?
Your Details

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Personal Representative Details
Your complaint case

If your application will be received by the PIRC three months or more since the date of the police body’s final written response referring you to us, please provide an explanation for the delay in the box below. Unless the PIRC is satisfied that there are exceptional circumstances for the delay, we will not be able to consider your complaint. Please enclose any supporting evidence along with this application form.

Your complaint(s)

Important: if these instructions are not followed, your form may not be accepted

When listing your complaint(s), please remember that we cannot:

  • review a complaint that has not previously been made to the police
  • review a complaint where you received a response from the police more than three months ago (unless there are exceptional circumstances)
  • review a criminal allegation about a police officer or civilian member of staff
  • review complaints from individuals about the terms and conditions of their service with the police
  • order the payment of compensation or other financial penalty

In the boxes below, please describe the first complaint you would like us to review. For each additional complaint, please add a new box by clicking on the “Add another complaint” button below.

You must describe each complaint clearly and tell us why you are unhappy with the way each complaint was dealt with by the police.


Before you submit this form:

Please make sure that you have detailed all the complaints that you would like the PIRC to review.

If you want to attach any relevant documents please do so below. If you want to send us any documents by post please send to : Police Investigations & Review Commissioner, Hamilton House, Hamilton Business Park, Caird Park, Hamilton, ML3 0QA

Please upload your first file here
Add another optional file here
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