At the conclusion of an investigation, the Commissioner can recommend improvements to the way the police operate and deliver services to the public in Scotland.
The purpose of the Complaint Handling Review (CHR) process is to determine whether or not the complaint was handled to a reasonable standard by the police.
Before the PIRC can consider your request for what we call a Complaint Handling Review (CHR), you must first submit your complaint to Police Scotland in order to give the police the opportunity to resolve it.
Once that process has been completed and the police have informed you of the outcome, if you are dissatisfied about the way your complaint has been handled you may apply to us for a CHR.
The PIRC must receive your application within three months of the date on which the police sent you their decision on the outcome of their complaint.
The PIRC cannot review a complaint of a criminal nature or any complaints made by individuals serving, or who formerly served, with the police about the terms and conditions of their service.
The CHR determines whether or not the complaint was handled to a reasonable standard by the police. The review may include examining whether the police undertook sufficient enquiries into the complaint or whether their findings are supported by available information.
At the conclusion of a CHR, the Commissioner can recommend improvements to the way the police handle complaints made by the public.
The PIRC also ensures that the SPA and Police Scotland's Chief Constable have a suitable system in place for handling complaints.